Making a complaint about primary care services
Malborough Parish Council
RECEIVED FROM DEVON COUNTY COUNCIL 4th July 2023
Making a complaint about primary care services
From 1 July 2023 patients who wish to make a complaint about primary care services in Devon should contact the local integrated care board (ICB), NHS Devon, for advice and signposting.
This includes GPs, dentists, opticians, and community pharmacy services.
In all cases NHS Devon will recommend a complainant raises their concerns or complaint directly with the healthcare provider: this is the organisation where the patient received the NHS service, for example a GP surgery or dental surgery.
NHS Devon will support patients and their representative with any concerns or complaints regarding primary care services in Devon, however, unless directly concerning the commissioning of the service will recommend any complaints are handled with the provider directly.
Contact details
- Telephone: 0300 123 1672
- Email: [email protected]
- Post: Patient Advice and Complaints team, Pomona House, Edginswell Business Park, Oak View Close Torquay TQ2 7FF
- Contact information can also be found on the One Devon website:
www.onedevon.org.uk/contact-us/patient-advice-and-complaints/
Contact Information
Katharine Harrod
- 07704 941150
Find Malborough Parish Council
Email: [email protected], Malborough, Kingsbridge, Devon, TQ7 3DE